Frequently Asked Questions

We know you have questions. That's why we have answered lots of them. Read below to find answers to most common questions.

 

What is Alert Franklin County?

ALERT Franklin County is a state-of-the-art mass notification and warning system used to warn residents about emergencies and other important community news in jurisdictions throughout Franklin County. 

Why should I sign up for Alert notifications?

ALERT Franklin County enables officials to provide critical information directly to you as emergencies happen.  The alerts provide information on where to go, what to do and how to stay informed through text message, email, cell phone, home phone or work phone.   Text message is the fastest way to receive notifications.

What types of community preparedness information will I receive?

Franklin County Emergency Management & Homeland Security distributes information about Severe Weather Awareness Week, the annual Statewide Tornado Drill, National Preparedness Month, Flood Safety Awareness Week, Lightning Safety Awareness week, Winter Weather Safety Awareness Week and other significant preparedness information.

What types of community notifications will I receive?

Non-emergency notifications can be issued by local government departments/agencies having information that may affect the geographic locations you have registered for.  You will only receive non-emergency notifications for the topics that you opt-in to.

What are some of the features of ALERT Franklin County?

Alert Franklin County is customizable and allows you to choose what kind of community notifications you want to receive, how you want to receive them and the location you want to receive them for.

When will it be used?

ALERT Franklin County is issued to send emergency notifications when there are imminent threats to life, health and safety for residents in Franklin County.  

Who sends alerts?

Franklin County Emergency Management & Homeland Security and all jurisdictions within Franklin County are authorized to issue alerts. 

Who can register for ALERT Franklin County?

Anyone can register for ALERT Franklin County.  Whether you live, work, travel through, or have family/friends in Franklin County the service is available to you.  However, only addresses within Franklin County will receive an alert from the system.

Will I still get emergency notifications if I don't sign up?

Registering for ALERT Franklin County is the only way to ensure you will receive emergency notifications impacting your community. 

What if I previously provided my information to a city notification system?

If you previously provided your information to a city notification system, you still need to register in ALERT Franklin County to ensure you receive emergency notifications and to control your locations and notification delivery methods.

Why should I provide an address?

In order to take advantage of the features of the system, individuals should enter a valid Franklin County address which allows a specific geographic location to receive automatic weather watches and warnings. 

What if I do not want to enter my home address?

You may not receive emergency notifications.  If you are not comfortable entering your home address, you may use the address of a local school, post office, public building, or any valid street address closest to your home or place of work.

Will my contact information be shared with others?

No. The information that you provide will be used only for notification purposes. We will not sell or provide your information to any vendor or outside organization. 

How will my information be secured?

ALERT Franklin County’s vendor, Everbridge, complies with industry standards and best practices for system administration, security policies, and application development.  To make our system the most secure, Everbridge complies with FISMA security guidelines set forth by NIST (National Institute of Standards in Technology).  In addition to our vendor's NIST compliance, the General Services Administration (GSA) has also completed several security audits on our application. These audits resulted in Everbridge being the only emergency notification vendor to receive an Authority to Operate.

The Everbridge data security policy may be found at here.

What if my phone number(s) or email address(es) change?

The system is only as good as the information you provide. Once you have registered to receive notifications, it is important that you keep your profile current.  If your contact information changes, please remember to update your information in your profile.

What types of devices are compatible with ALERT Franklin County?

Text messaging (SMS network), email accounts, cellphones, and landlines are compatible with ALERT Franklin County.  Standard text message charges may apply from your mobile carrier, depending on your text message plan.  If you are unsure about text messaging on your cell phone, please contact your provider. 

What number will show up when you send me a text message? What address will email notifications come from?

When you receive text messages from ALERT Franklin County, they will be sent from 893-61 or 878-44. We encourage you to add this text number into your mobile phone contacts to easily identify text messages that are alerts. In addition, email notifications will come from @everbridge.net and you are encouraged to add this to your address book or safe list to ensure it does not get marked as SPAM by your email provider.

Who do I contact if I have problems, questions, or comments?

If you need assistance, please contact your local jurisdiction ALERT Franklin County Administrator.